You've got questions and we've got answers
The mountains of Brevard/Transylvania County have become a part of the hearts of so many of our guests. Memories created on vacations here are never forgotten and there is a sense of longing for the next great adventure on the trails or just relaxing on the the porch. We know for many that the mountains will have a whole new version of the “great escape” as everyone is ready to leave their homes and get outside.
We will be opening the doors of our homes on June 1st for the first time since February 2020. We took extra time to be cautious and allow for new protocols to be put into place to protect us as well as our guests. We hope you will come visit and when you do, please be mindful of the rules and regulations that have been put into place by our Forest Service, Local Government and Businesses. Now is not the time to jump the barrier for that trail you’ve been missing or ignore requests to wear face masks and social distance. We know that you love it here, so show us some love and help us protect these beautiful mountains and the people who live here.
What cleaning protocols have been put into place due to the COVID-19?
We have always taken pride in the cleanliness of our homes. Our housekeepers are employees of Deer Ridge, giving us complete control of our cleaning process and products used. Due to the COVID-19 pandemic, we have added additional Disinfecting to regular cleaning protocol as well as a minimum of a 48 hour window between all rentals to ensure that we have ample time to clean, sanitize and disinfect the home for the protection of both our employees and our guests.
Can I check in early or request a late departure?
No, at this time we have stopped all early arrivals and late departures to allow time for our COVID-19 cleaning protocol which requires a minimum of 48 hours between all rentals. Unfortunately we cannot make any exceptions to this rule.
I’m concerned about traveling at this time, can I cancel my reservation?
Yes, due to the COVID-19 pandemic, we have relaxed our cancellation policies and are offering a full refund to guests if they need to cancel their reservation prior to arrival.
Are Parks & Forests open?
Yes, as part of Phase 1 our Forests and Parks are starting to re-open on a limited basis. If you have specific plans for hikes, mountain biking or fishing, we strongly suggest that you check the most up to date information on the Parks & Forests on the individual websites:
Are the Restaurants open?
Kind of. At this time Restaurants are open for take out options only. You will need to plan ahead as most restaurants require that you order & pay online or over the phone prior to picking up your food. Our hope is that the state of North Carolina can enter Phase 2 on May 23rd and Restaurants will be able to open at a limited seating capacity.
Are retail stores downtown open?
Yes, Retail stores are open downtown but are operating at a limited capacity.
More helpful information: