The reason why I choose the excellent rating is because our trip was just that. Easy key pickup on the way to the house. The house was stocked the way a vacation rental should be (I know from experience in working at a property management company for 10+ years). Do not hesitate to book with Deer Ridge! The folks at this property management company are great at what they do and provide you everything you need to ensure a fun and successful vacation! We will book again for next year!